Courier: We have assigned agreement with Courier partner Delhivery to delivered products to our customer across India.
In-Store Pickup: Some customers, especially those close by, prefer to pick up orders themselves. Set up this option and specify how and when customers can visit your store location to pick up their orders.
Shipping & Returns
- Cancellation in Case of Damage: In case if you received a damaged or defective product, bring it in the notice of delivery personnel immediately at the time of delivery and report a complaint at customer care at firstname.lastname@example.org.
Damage & defect will be assessed in 72 hours’, and a solution will be provided. If in the opinion of our technical team, the product is broken, it may be returned/replaced, or any other corrective measure may be taken, as deemed appropriate by Anaya Decore, to address the issue.
- Cancellation in case of wrong product: If the product does not comply with the specifications as per your original order, raise the issue immediately & report it to support.
- For more details, please get in touch with us on our customer care number or write to us at email@example.com
Products purchased on discount or during sale cannot be cancelled.
If you are eligible for any refund, the same shall be given to you as per the following guidelines:
- All refunds & replacement process initiation shall be subject to pick up of all cancelled items from your/customer’s premises.
- Post receiving the products back to the warehouse, a refund shall be initiated within 10 days.
- Refund will be initiated via NEFT, or by the way payment was originally made.
- Depending on the orders, the processing charges might be deducted.