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Before You Try Any Fixes: What ShortMax Actually Is

Account issues get easier once you know which company is behind ShortMax, a streaming app for vertical short dramas. Over on the App Store the seller is SHORTTV LIMITED, a company registered in Hong Kong, and Google Play records the same legal entity under the developer name SHORTMAX LIMITED. The app’s launch came in September 2023, when it appeared on Google Play on September 3 and on the App Store on September 11 of the same year. Over 50,000 dramas in 19 languages are claimed in its store listing, a company figure rather than an independent count. Given over 100 million reel shorts installs listed for just the Android version, you are hardly alone if you have a billing question. Hong Kong law applies to the app’s terms of service. People enter the name as “shortmax”, “short max” or “shortmax app”, and all three searches bring up the same product this guide covers.

ShortMax Login Not Working?

In most cases, shortmax login trouble starts when you log in through a different method than the one you used originally. Per ShortMax’s terms, you can sign in with Facebook, Google or Apple, or with a phone number or email address that is tied to your ShortMax account. Your purchase can seem to vanish because tapping a different button later could drop you into a separate and empty account. Don’t count on a guest mode to keep your pass or coins safe, because whether the app offers one is unconfirmed. Choosing one sign-in method and using it on every device is the safest approach. Before you assume your coins are gone, check for that simple mix-up with the steps below.

1. Go back to the sign-in button you tapped when you first paid.
2. Look for your purchases as you try the other methods one at a time.
3. For email or phone login, use the address or number you linked to the account.
4. Upgrade the app and restart your phone.
5. Contact support with your UID and receipt if none of this helps, as explained below.

How the ShortMax Subscription Works

The headline shortmax subscription in the US App Store is called Weekly Pass Pro. At the time of writing in September 2026 it is listed at about $19.99 a week, with a second tier at about $9.99 a week, while one-time purchases range from about $3.49 to $24.99. Monthly and annual plans could not be verified, because the US store shows only weekly passes. Treat those figures as a reference point, because pricing differs by country, platform and promotion. A subscription renews automatically, at the same price, 24 hours before it expires, the terms say. That timing trips people up, since cancelling on the final day can already be too late. Coins unlock episodes outside the pass, and some App Store reviewers complain that some episodes cost up to 60 coins with little cost information up front. Check the price on the unlock screen each time instead of assuming every episode costs the same.

Charged After a Free Trial?

An unexpected charge after what looked like a free period is a common complaint in this category. The developer’s own replies on Google Play admit that people were confused by its “free trial” and “24 hours free” wording. As both Apple and Google point out in their help pages, deleting the app does not stop billing. In real life, a weekly pass started from an offer continues to renew until you cancel it. Start by working out who actually charged you, since that decides where you cancel and where you ask for money back. A clear timeline makes every later step faster, so gather the evidence first.

1. Check your inbox for an Apple or Google Play receipt.
2. If there is one, cancel and ask for refunds through that store.
3. If you find none, screenshot the merchant name on your card statement.
4. Use the steps below to cancel the renewal immediately.
5. Next ask for a refund through the matching route.

How to Cancel ShortMax on iPhone

The cancel control sits in your iPhone settings if you subscribed through the App Store, since Apple handles the billing. Although ShortMax’s terms also mention an “About Subscription” option inside the app, Apple’s settings remain the most dependable place to end an App Store renewal. As Apple makes clear, deleting the app from your home screen cancels nothing. Since the pass renews 24 hours before it expires, try to cancel at least a day before the renewal date. A capture of the confirmation screen gives you proof of the date, so grab one. It all takes less than a minute.

1. Launch Settings and tap your name at the top.
2. Choose Subscriptions.
3. Tap ShortMax from the list.
4. Tap Cancel, then confirm.
5. You might have paid under another Apple ID or on Android if ShortMax is missing.

How to Cancel ShortMax on Android

A pass bought through Google Play on Android is handled from the Play Store, not from ShortMax itself. Uninstalling an app does not cancel its subscription, and Google’s help page is clear on that point. The “About Subscription” option inside the app listed in ShortMax’s terms is another route, but Google Play is where store-billed renewals are reliably stopped. If you are not in the same Google account that paid, the subscription may not show up in the list, so check that. Support is the route to take if you paid anywhere other than Google Play, since such a payment will not show there. Take a screenshot once it shows as cancelled, and keep it with your receipt.

1. Open the Google Play Store.
2. Open your account menu and find Subscriptions.
3. Choose ShortMax.
4. Press Cancel, then follow the prompts.

Money Back: What ShortMax’s Terms Say

On refunds, ShortMax’s terms take a strict line. Refunds, in the company’s words, are “not entertained unless the paid product/service is unusable for the reason of ShortMax”. Read literally, that leaves little room for a refund just because you forgot to cancel. The refund processes of Apple and Google, however, also cover store purchases and run separately from the app’s terms. You can request a refund for an iPhone purchase through Apple’s Report a Problem page, with Apple usually replying within 24 to 48 hours. On Android, Google says that within 48 hours of purchase you might be able to obtain a refund directly from Google Play. After that window has passed, Google sends you to the developer, which means writing to ShortMax customer service. A refund is never guaranteed, so explain what happened briefly and attach your receipt.

How to Contact ShortMax Customer Service

Email is the main channel to reach ShortMax customer service. Write to the service email given in ShortMax’s terms of service, which are published on the official ShortMax website. Addresses shared on question-and-answer sites deserve caution: at least one circulating address uses a misspelled domain and could not be verified. The UID, the account ID that lets staff find you, is what the developer asks users to include in replies to Google Play reviews. The subject line “Cancel Subscription – Urgent” is suggested in the same replies for cancellation problems. You can pursue the Apple or Google refund route at the same time when replies are slow and the charge came through a store. A full first message saves time, so add the items below.

1. Your UID plus the sign-in method you use.
2. The charge’s date, amount and store, plus a screenshot of the receipt.
3. Whether you have already cancelled, along with a screenshot of the cancellation screen.
4. A single clear request: cancel, refund, restore coins or fix a login.

Where Each ShortMax Task Gets Done

Much of the frustration begins when you try to fix a problem in the wrong place. The app takes care of your account, coins and viewing, while the stores handle the money for store purchases. Whatever the app and the stores cannot settle on their own is covered by email support. Before you start tapping through menus, treat the table below as a quick map. The table reflects the terms and store help pages as of September 2026, and menus can change with updates. Cancel first and ask questions second when in doubt.